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Candidate Support

Need help with your background check?

You're in the right place. Our Candidate Support Site includes detailed step-by-step articles to guide you through your experience with HireRight — beginning to end.

Not a candidate? Visit our Customer Support site.

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Applicant Center mobile

Information on Requesting a Copy of My Report and Disputing Results.

For US Candidates to Request a Copy of Your Background Report.

If you wish to Dispute the Accuracy of Your Background Report .

For Uber Earners .

How Can I Submit a Human Trafficking Block or Dispute? 

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Announcements

Various States (Criminal, Civil) - Severe Weather Advisory - Public Record Service Delay Notification

Due to severe weather impacting areas across the country, delays in court record searches may occur as a result of court closures and potential power outages.

Douglas County, NV (Criminal) - Public Record Service Delay Notification

Please review for Douglas County, NV delays.

Update - Gadsden County, FL (Criminal, Civil) - Public Record Service Delay Notification

The Gadsden County, FL (Criminal, Civil) public access system has been restored.

Update - Orange County, CA (Criminal, Civil) - Public Record Service Delay Notification

The Orange County, CA (Criminal, Civil) public access system has been restored.

Update - Carson City, NV (Criminal, Civil) - Public Record Service Delay Notification

The Carson City, NV Justice Court public access system has been restored.

Update - Fulton County, KY (Criminal) - Public Record Service Delay Notification

The Fulton County, KY public access system has been restored.

Update - Warren County, OH - Lebanon Municipal Court (Criminal, Civil) - Public Record Service Delay Notification

The Warren County, OH - Lebanon Municipal Court (Criminal, Civil) public access system has been restored.

Crittenden County, AR (Criminal, Civil) - Public Record Service Delay Notification

Due to a recent change in public access within Crittenden County, AR, searches for this jurisdiction are temporarily on hold.

St. Joseph County, MI (Criminal, Civil) - Public Record Service Delay Notification

Due to a recent change in public access within St. Joseph County, MI, searches for this jurisdiction are temporarily on hold.

Update - Cameron County, TX (Criminal) - Public Record Service Delay Notification

The Cameron County, TX (Criminal) public access system has been restored.

Various States (Criminal, Civil) - Severe Weather Advisory - Public Record Service Delay Notification

Due to severe weather impacting areas across the country, delays in court record searches may occur as a result of court closures and potential power outages.

Douglas County, NV (Criminal) - Public Record Service Delay Notification

Please review for Douglas County, NV delays.

Update - Gadsden County, FL (Criminal, Civil) - Public Record Service Delay Notification

The Gadsden County, FL (Criminal, Civil) public access system has been restored.

Update - Orange County, CA (Criminal, Civil) - Public Record Service Delay Notification

The Orange County, CA (Criminal, Civil) public access system has been restored.

Update - Carson City, NV (Criminal, Civil) - Public Record Service Delay Notification

The Carson City, NV Justice Court public access system has been restored.

Update - Fulton County, KY (Criminal) - Public Record Service Delay Notification

The Fulton County, KY public access system has been restored.

Update - Warren County, OH - Lebanon Municipal Court (Criminal, Civil) - Public Record Service Delay Notification

The Warren County, OH - Lebanon Municipal Court (Criminal, Civil) public access system has been restored.

Crittenden County, AR (Criminal, Civil) - Public Record Service Delay Notification

Due to a recent change in public access within Crittenden County, AR, searches for this jurisdiction are temporarily on hold.

St. Joseph County, MI (Criminal, Civil) - Public Record Service Delay Notification

Due to a recent change in public access within St. Joseph County, MI, searches for this jurisdiction are temporarily on hold.

Update - Cameron County, TX (Criminal) - Public Record Service Delay Notification

The Cameron County, TX (Criminal) public access system has been restored.

Various States (Criminal, Civil) - Severe Weather Advisory - Public Record Service Delay Notification

Due to severe weather impacting areas across the country, delays in court record searches may occur as a result of court closures and potential power outages.

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General Topics for Help Articles

Need help with your background check? You're in the right place!

Our Help Articles include detailed information and step-by-step instructions to guide you through your experience with HireRight.

Preparing for Your Background Check

11 Total Articles

  • Assistance Completing Invitation

  • Assistance in Completing Release/Consent

  • FBI Fingerprinting Candidate User Guide

See all articles

During Your Background Check

9 Total Articles

  • How to Locate Previous Work History

  • U.S. Acceptable Documentation

  • Confirming Receipt of Documents

See all articles

Drug Testing & Health Screening Services

7 Total Articles

  • Best Practices for Testing Services

  • Collection Site Assistance

  • Drug Testing and Health Screening Invitation Assistance

See all articles

After Your Background Check

5 Total Articles

  • Request a Copy of My Background Report or Testing Results

  • How Can I Submit a Human Trafficking Block or Dispute?

  • Dispute the Accuracy of My Background Report or Testing Results

See all articles

Background Check FAQs

39 Total Articles

  • Dispute the Accuracy of My Background Report or Testing Results

  • Why Could HireRight not Verify my Background Check Information Without my Help?

  • Does a Credit Check Negatively Impact my Credit Score?

See all articles

About HireRight

4 Total Articles

  • How do HireRight’s Background Checks Help Candidates Get Hired?

  • Is My Information Secure?

  • What is the Relationship Between HireRight and the Employer Requesting the Background Verification?

See all articles

Frequently Asked Questions

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