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Candidate Support

Need help with your background check?

You're in the right place. Our Candidate Support Site includes detailed step-by-step articles to guide you through your experience with HireRight — beginning to end.

Not a candidate? Visit our Customer Support site.

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Applicant Center mobile

Information on Requesting a Copy of My Report and Disputing Results.

For US Candidates to Request a Copy of Your Background Report.

If you wish to Dispute the Accuracy of Your Background Report .

For Uber Earners .

How Can I Submit a Human Trafficking Block or Dispute? 

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General Topics for Help Articles

Need help with your background check? You're in the right place!

Our Help Articles include detailed information and step-by-step instructions to guide you through your experience with HireRight.

Preparing for Your Background Check

11 Total Articles

  • Assistance Completing Invitation

  • Assistance in Completing Release/Consent

  • FBI Fingerprinting Candidate User Guide

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During Your Background Check

9 Total Articles

  • How to Locate Previous Work History

  • U.S. Acceptable Documentation

  • Confirming Receipt of Documents

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Drug Testing & Health Screening Services

7 Total Articles

  • Best Practices for Testing Services

  • Collection Site Assistance

  • Drug Testing and Health Screening Invitation Assistance

See all articles

After Your Background Check

5 Total Articles

  • Request a Copy of My Background Report or Testing Results

  • How Can I Submit a Human Trafficking Block or Dispute?

  • Dispute the Accuracy of My Background Report or Testing Results

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Background Check FAQs

39 Total Articles

  • Dispute the Accuracy of My Background Report or Testing Results

  • Why Could HireRight not Verify my Background Check Information Without my Help?

  • Does a Credit Check Negatively Impact my Credit Score?

See all articles

About HireRight

4 Total Articles

  • How do HireRight’s Background Checks Help Candidates Get Hired?

  • Is My Information Secure?

  • What is the Relationship Between HireRight and the Employer Requesting the Background Verification?

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Frequently Asked Questions

Announcements

Cook County, IL (Criminal) - Public Record Service Delay Notification

Please review for Cook County, IL court delays.

Oconee County, GA (Criminal) - Public Record Service Delay Notification

The Oconee County, GA court is currently closed due to building renovations.

Update - All Counties, Puerto Rico (Criminal) - Public Record Service Delay Notification

The Puerto Rico courts have reopened.

Cuyahoga County, OH - (Criminal, Civil) - Public Record Service Delay Notification

The Cuyahoga County, OH - Rocky River Municipal court public access system is currently unavailable.

Update - Benton County, MS (Criminal) - Public Record Service Delay Notification

The Benton County, MS court clerk has returned to the office, and searches have resumed.

Crittenden County, AR (Criminal) - Public Record Service Delay Notification

The Crittenden County, AR Court Clerk is currently experiencing a backlog.

Long County, GA (Criminal) - Public Record Service Delay Notification

The Long County, GA Court will be closed July 29-July 31 due to building maintenance.

Hood County, TX (Criminal) - Public Record Service Delay Notification

The Hood County, TX Court Clerk is currently experiencing a backlog.

All Counties, Puerto Rico (Criminal) - Public Record Service Delay Notification

Please review for Puerto Rico court closures.

Update - Haralson County, GA (Criminal) - Public Record Service Delay Notification

The Haralson County, GA clerk system has been restored.

Cook County, IL (Criminal) - Public Record Service Delay Notification

Please review for Cook County, IL court delays.

Oconee County, GA (Criminal) - Public Record Service Delay Notification

The Oconee County, GA court is currently closed due to building renovations.

Update - All Counties, Puerto Rico (Criminal) - Public Record Service Delay Notification

The Puerto Rico courts have reopened.

Cuyahoga County, OH - (Criminal, Civil) - Public Record Service Delay Notification

The Cuyahoga County, OH - Rocky River Municipal court public access system is currently unavailable.

Update - Benton County, MS (Criminal) - Public Record Service Delay Notification

The Benton County, MS court clerk has returned to the office, and searches have resumed.

Crittenden County, AR (Criminal) - Public Record Service Delay Notification

The Crittenden County, AR Court Clerk is currently experiencing a backlog.

Long County, GA (Criminal) - Public Record Service Delay Notification

The Long County, GA Court will be closed July 29-July 31 due to building maintenance.

Hood County, TX (Criminal) - Public Record Service Delay Notification

The Hood County, TX Court Clerk is currently experiencing a backlog.

All Counties, Puerto Rico (Criminal) - Public Record Service Delay Notification

Please review for Puerto Rico court closures.

Update - Haralson County, GA (Criminal) - Public Record Service Delay Notification

The Haralson County, GA clerk system has been restored.

Cook County, IL (Criminal) - Public Record Service Delay Notification

Please review for Cook County, IL court delays.

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