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Candidate Support

Need help with your background check?

You're in the right place. Our Candidate Support Site includes detailed step-by-step articles to guide you through your experience with HireRight — beginning to end.

Not a candidate? Visit our Customer Support site.

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Applicant Center mobile

What Rights Do I Have and How Can I Exercise Them?

Do you Have a Summary of My Rights Under the GDPR?
Can I Get a Copy of My Background Report?

General Topics for Help Articles

Need help with your background check? You're in the right place!

Our Help Articles include detailed information and step-by-step instructions to guide you through your experience with HireRight.

Preparing for Your Background Check

11 Total Articles

  • Assistance in Navigating Applicant Center

  • Logging into Applicant Center

  • Password Reset for Applicant Center

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After Your Background Check

4 Total Articles

  • How Can I Submit a Human Trafficking Block or Dispute?

  • Can I Get a Copy of My Background Report?

  • I Understand That Local Legislation May Provide me With Certain Rights in Respect to the Personal Data I Have Disclosed. How Can I Find Out More About This and Who Can I Exercise Those Rights Against?

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Background Check FAQs

20 Total Articles

  • Why Could HireRight Not Verify My Background Information Without My Help?

  • How Far Back do Background Checks Go?

  • What are Reference Checks and Why are They Done?

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About HireRight

3 Total Articles

  • Is My Information Secure?

  • What is the Relationship Between HireRight and the Employer Requesting the Background Verification?

  • Where Does HireRight Get Their Information?

See all articles

About My HireRight Background Check

10 Total Articles

  • Do you Have a Summary of My Rights Under the GDPR?

  • What Formats Are Acceptable for Uploads?

  • Will You Contact My Current Employer?

See all articles

Frequently Asked Questions

I Understand That Local Legislation May Provide me With Certain Rights in Respect to the Personal Data I Have Disclosed. How Can I Find Out More About This and Who Can I Exercise Those Rights Against?

Announcements

Expected Delays During Ramadan and Eid al-Fitr

Subscribing customers may experience delays.

HireRightBot Scheduled Maintenance Outage

Please be aware that HireRight will be conducting updates to HireRightBot.

HireRightBot Scheduled Maintenance Outage

HireRight will be conducting updates to improve the customer experience, which will take place today, Thursday, July 3, 2025, at 9:30 PM CDT.

Customer Support Sites Scheduled Maintenance Outage

HireRight will be conducting updates to our support sites to improve the customer experience, which will take place today, Tuesday, July 1, 2025 at 9:30 PM CDT.

Update - Guam Superior Court (Criminal) - Public Record Service Delay Notification

The access site has been restored.

Guam Superior Court (Criminal) Public Record Service Delay Notification

The Guam Superior Court (Criminal) system is currently unavailable.

Anticipated Delays for India Moonlighting Checks

Subscribing customers may experience delays.

Upcoming Delays in APAC Region

Please review for upcoming delays in the APAC region.

HireRight is Excited to Announce the Launch of HireRightBot!

Read more about our new AI-powered chatbot designed to enhance your experience with HireRight.

Anticipated Delays in India Checks Due to Holi Holiday

Anticipated Delays in India Checks Due to Holi Holiday

Expected Delays During Ramadan and Eid al-Fitr

Subscribing customers may experience delays.

HireRightBot Scheduled Maintenance Outage

Please be aware that HireRight will be conducting updates to HireRightBot.

HireRightBot Scheduled Maintenance Outage

HireRight will be conducting updates to improve the customer experience, which will take place today, Thursday, July 3, 2025, at 9:30 PM CDT.

Customer Support Sites Scheduled Maintenance Outage

HireRight will be conducting updates to our support sites to improve the customer experience, which will take place today, Tuesday, July 1, 2025 at 9:30 PM CDT.

Update - Guam Superior Court (Criminal) - Public Record Service Delay Notification

The access site has been restored.

Guam Superior Court (Criminal) Public Record Service Delay Notification

The Guam Superior Court (Criminal) system is currently unavailable.

Anticipated Delays for India Moonlighting Checks

Subscribing customers may experience delays.

Upcoming Delays in APAC Region

Please review for upcoming delays in the APAC region.

HireRight is Excited to Announce the Launch of HireRightBot!

Read more about our new AI-powered chatbot designed to enhance your experience with HireRight.

Anticipated Delays in India Checks Due to Holi Holiday

Anticipated Delays in India Checks Due to Holi Holiday

Expected Delays During Ramadan and Eid al-Fitr

Subscribing customers may experience delays.

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