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Candidate Support

Need help with your background check?

You're in the right place. Our Candidate Support Site includes detailed step-by-step articles to guide you through your experience with HireRight — beginning to end.

Not a candidate? Visit our Customer Support site.

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Information on Requesting a Copy of My Report and Disputing Results.

For US Candidates to Request a Copy of Your Background Report.

If you wish to Dispute the Accuracy of Your Background Report .

For Uber Earners .

How Can I Submit a Human Trafficking Block or Dispute?

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General Topics for Help Articles

Need help with your background check? You're in the right place!

Our Help Articles include detailed information and step-by-step instructions to guide you through your experience with HireRight.

Preparing for Your Background Check

11 Total Articles

Assistance Completing Invitation
Assistance in Completing Release/Consent
FBI Fingerprinting Candidate User Guide

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During Your Background Check

9 Total Articles

How to Locate Previous Work History
U.S. Acceptable Documentation
Confirming Receipt of Documents

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Drug Testing & Health Screening Services

7 Total Articles

Best Practices for Testing Services
Collection Site Assistance
Drug Testing and Health Screening Invitation Assistance

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After Your Background Check

5 Total Articles

Request a Copy of My Background Report or Testing Results
How Can I Submit a Human Trafficking Block or Dispute?
Dispute the Accuracy of My Background Report or Testing Results

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Background Check FAQs

39 Total Articles

Dispute the Accuracy of My Background Report or Testing Results
Why Could HireRight not Verify my Background Check Information Without my Help?
Does a Credit Check Negatively Impact my Credit Score?

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About HireRight

4 Total Articles

How do HireRight’s Background Checks Help Candidates Get Hired?
Is My Information Secure?
What is the Relationship Between HireRight and the Employer Requesting the Background Verification?

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Announcements

Update - All Counties, Puerto Rico (Criminal) - Public Record Service Delay Notification

The Puerto Rico court system has been restored.

Nevada County, CA (Criminal) - Public Record Service Delay Notification

Please review for Nevada County, CA court delays.

Update - Cuyahoga County, OH - Lakewood Municipal Court (Criminal, Civil) - Public Record Service Delay Notification

The Cuyahoga County, OH - Lakewood Municipal Court public access system has been restored.

Update - Multiple Counties, NV (Criminal) - Public Record Service Delay Notification

The Lander, Mineral, and Pershing County, NV District courts have resumed processing record searches.

Cuyahoga County, OH - Lakewood Municipal Court (Criminal, Civil) - Public Record Service Delay Notification

The Cuyahoga County, OH - Lakewood Municipal Court public access system is currently unavailable.

Highland County, OH - Hillsboro Municipal Court (Criminal) - Public Record Service Delay Notification

The Highland County, OH - Hillsboro Municipal Court public access system is currently unavailable.

Update - Clay County, FL (Criminal) - Public Record Service Delay Notification

The Clay County, FL court public access system has been restored.

Calhoun County, TX (Criminal) - Public Record Service Delay Notification

The Calhoun County, TX public access system is currently unavailable.

Long County, GA (Criminal) - Public Record Service Delay Notification

Please review delays for Long County, GA.

Clay County, FL (Criminal) - Public Record Service Delay Notification

The Clay County, FL court public access system is currently unavailable.

Update - All Counties, Puerto Rico (Criminal) - Public Record Service Delay Notification

The Puerto Rico court system has been restored.

Nevada County, CA (Criminal) - Public Record Service Delay Notification

Please review for Nevada County, CA court delays.

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Frequently Asked Questions