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Candidate Support

Need help with your background check?

You're in the right place. Our Candidate Support Site includes detailed step-by-step articles to guide you through your experience with HireRight — beginning to end.

Not a candidate? Visit our Customer Support site.

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General Topics for Help Articles

Need help with your background check? You're in the right place!

Our Help Articles include detailed information and step-by-step instructions to guide you through your experience with HireRight.

Preparing for Your Background Check

11 Total Articles

  • Assistance Completing Invitation

  • Assistance in Completing Release/Consent

  • FBI Fingerprinting Candidate User Guide

See all articles

During Your Background Check

9 Total Articles

  • How to Locate Previous Work History

  • U.S. Acceptable Documentation

  • Confirming Receipt of Documents

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Drug Testing & Health Screening Services

7 Total Articles

  • Best Practices for Testing Services

  • Collection Site Assistance

  • Drug Testing and Health Screening Invitation Assistance

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After Your Background Check

5 Total Articles

  • Request a Copy of My Background Report or Testing Results

  • How Can I Submit a Human Trafficking Block or Dispute?

  • Dispute the Accuracy of My Background Report or Testing Results

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Background Check FAQs

39 Total Articles

  • Dispute the Accuracy of My Background Report or Testing Results

  • Why Could HireRight not Verify my Background Check Information Without my Help?

  • Does a Credit Check Negatively Impact my Credit Score?

See all articles

About HireRight

4 Total Articles

  • How do HireRight’s Background Checks Help Candidates Get Hired?

  • Is My Information Secure?

  • What is the Relationship Between HireRight and the Employer Requesting the Background Verification?

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Information on Requesting a Copy of My Report and Disputing Results.

For US Candidates to Request a Copy of Your Background Report.

If you wish to Dispute the Accuracy of Your Background Report .

For Uber Earners .

How Can I Submit a Human Trafficking Block or Dispute? 

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Frequently Asked Questions

Announcements

Sacramento County, CA (Criminal) - Public Record Service Delay Notification

Please review for Sacramento County, CA court delays.

Court Closures for Columbus Day and Indigenous Peoples' Day - Public Record Service Delay Notification

In observance of Columbus Day and Indigenous Peoples’ Day, many courts throughout the United States will be closed on Monday, October 12.

Escambia County, FL (Criminal) - Public Record Service Delay Notification

The Escambia County, FL public access system is currently unavailable.

Canada Office Closure - Service Delay Notification

Please be advised that delays are expected in Canada due to a public holiday.

Update - Mahoning County, OH (Criminal) - Public Record Service Delay Notification

The Mahoning County, OH – Struthers Municipal Court (Criminal) public access system has been restored.

Tishomingo County, MS (Criminal) - Public Record Service Delay Notification

Please review for Tishomingo County, MS court delays.

Mahoning County, OH (Criminal) - Public Record Service Delay Notification

The Mahoning County, OH – Struthers Municipal Court (Criminal) public access system is currently unavailable.

Update - All Counties, WA (Criminal) - Public Record Service Delay Notification

Please review delays impacting Washington courts.

Prentiss County, MS (Criminal) - Public Record Service Delay Notification

Please review for Prentiss County, MS Justice Court delays.

Update - All Counties, WA (Criminal) - Public Record Service Delay Notification

Please review delays impacting all Washington courts.

Sacramento County, CA (Criminal) - Public Record Service Delay Notification

Please review for Sacramento County, CA court delays.

Court Closures for Columbus Day and Indigenous Peoples' Day - Public Record Service Delay Notification

In observance of Columbus Day and Indigenous Peoples’ Day, many courts throughout the United States will be closed on Monday, October 12.

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