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Candidate Support

Need help with your background check?

You're in the right place. Our Candidate Support Site includes detailed step-by-step articles to guide you through your experience with HireRight — beginning to end.

Not a candidate? Visit our Customer Support site.

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What Rights Do I Have and How Can I Exercise Them?

How Can I Submit a Human Trafficking Block or Dispute? 

Frequently Asked Questions

General Topics for Help Articles

Need help with your background check? You're in the right place!

Our Help Articles include detailed information and step-by-step instructions to guide you through your experience with HireRight.

Preparing for Your Background Check

9 Total Articles

  • Assistance Completing Invitation

  • Assistance in Completing Release/Consent

  • Assistance in Navigating Applicant Center

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During Your Background Check

7 Total Articles

  • LATAM Acceptable Documentation

  • Confirming Receipt of Documents

  • No Additional Contact Information Available for Previous Employer

See all articles

After Your Background Check

1 Total Articles

  • How Can I Submit a Human Trafficking Block or Dispute?

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Background Check FAQs

6 Total Articles

  • How Can I Prepare for My Background Check?

  • How do HireRight’s Background Checks Help Candidates Get Hired?

  • General Data Protection Regulation (GDPR)

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About HireRight

4 Total Articles

  • How do HireRight’s Background Checks Help Candidates Get Hired?

  • Is My Information Secure?

  • What is the Relationship Between HireRight and the Employer Requesting the Background Verification?

See all articles
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Announcements

HireRight is Excited to Announce the Launch of HireRightBot!

Read more about our new AI-powered chatbot designed to enhance your experience with HireRight.

All Counties, Puerto Rico (Criminal) - Public Record Service Delay Notification

The Puerto Rico court system is currently unavailable.

HireRight LATAM Office Closure

Please be advised that delays are expected in LATAM due to a public holiday.

HireRightBot Scheduled Maintenance Outage

Please be aware that HireRight will be conducting updates to HireRightBot.

HireRightBot Scheduled Maintenance Outage

HireRight will be conducting updates to improve the customer experience, which will take place today, Thursday, July 3, 2025, at 9:30 PM CDT.

Customer Support Sites Scheduled Maintenance Outage

HireRight will be conducting updates to our support sites to improve the customer experience, which will take place today, Tuesday, July 1, 2025 at 9:30 PM CDT.

Update - Guam Superior Court (Criminal) - Public Record Service Delay Notification

The access site has been restored.

Guam Superior Court (Criminal) Public Record Service Delay Notification

The Guam Superior Court (Criminal) system is currently unavailable.

Public Record Service Delay Notification - Puerto Rico Court Closures

Subscribing customers may experience delays.

HireRight is Excited to Announce the Launch of HireRightBot!

Read more about our new AI-powered chatbot designed to enhance your experience with HireRight.

All Counties, Puerto Rico (Criminal) - Public Record Service Delay Notification

The Puerto Rico court system is currently unavailable.

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