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Candidate Support

Need help with your background check?

You're in the right place. Our Candidate Support Site includes detailed step-by-step articles to guide you through your experience with HireRight — beginning to end.

Not a candidate? Visit our Customer Support site.

  • Check My Status
  • Explore FAQs
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General Topics for Help Articles

Need help with your background check? You're in the right place!

Our Help Articles include detailed information and step-by-step instructions to guide you through your experience with HireRight.

Preparing for Your Background Check

8 Total Articles

  • Assistance Completing Invitation

  • Assistance in Navigating Applicant Center

  • Logging into Applicant Center

See all articles

During Your Background Check

5 Total Articles

  • How to Check on the Status of your Background Report

  • How to Supply Documentation

  • Providing Contact Information for Previous Employers

See all articles

After Your Background Check

4 Total Articles

  • Request a Copy of My Background Report or Testing Results

  • How Can I Submit a Human Trafficking Block or Dispute?

  • Dispute the Accuracy of My Background Report or Testing Results

See all articles

Background Check FAQs

7 Total Articles

  • Dispute the Accuracy of My Background Report or Testing Results

  • How Can I Prepare for My Background Check?

  • How do HireRight’s Background Checks Help Candidates Get Hired?

See all articles
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Information on Requesting a Copy of My Report and Disputing Results.

For Canada Candidates to Request a Copy of Your Background Report.

If you wish to Dispute the Accuracy of Your Background Report .

For Uber Earners .

How Can I Submit a Human Trafficking Block or Dispute? 

Frequently Asked Questions

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Announcements

HireRight is Excited to Announce the Launch of HireRightBot!

Read more about our new AI-powered chatbot designed to enhance your experience with HireRight.

Update - National Sex Offender Registry - Public Record Service Delay Notification

The National Sex Offender Registry public access system has been restored.

HireRightBot Scheduled Maintenance Outage

Please be aware that HireRight will be conducting updates to HireRightBot.

HireRightBot Scheduled Maintenance Outage

HireRight will be conducting updates to improve the customer experience, which will take place today, Thursday, July 3, 2025, at 9:30 PM CDT.

Customer Support Sites Scheduled Maintenance Outage

HireRight will be conducting updates to our support sites to improve the customer experience, which will take place today, Tuesday, July 1, 2025 at 9:30 PM CDT.

Update - Guam Superior Court (Criminal) - Public Record Service Delay Notification

The access site has been restored.

Guam Superior Court (Criminal) Public Record Service Delay Notification

The Guam Superior Court (Criminal) system is currently unavailable.

HireRight is Excited to Announce the Launch of HireRightBot!

Read more about our new AI-powered chatbot designed to enhance your experience with HireRight.

Update - National Sex Offender Registry - Public Record Service Delay Notification

The National Sex Offender Registry public access system has been restored.

HireRightBot Scheduled Maintenance Outage

Please be aware that HireRight will be conducting updates to HireRightBot.

HireRightBot Scheduled Maintenance Outage

HireRight will be conducting updates to improve the customer experience, which will take place today, Thursday, July 3, 2025, at 9:30 PM CDT.

Customer Support Sites Scheduled Maintenance Outage

HireRight will be conducting updates to our support sites to improve the customer experience, which will take place today, Tuesday, July 1, 2025 at 9:30 PM CDT.

Update - Guam Superior Court (Criminal) - Public Record Service Delay Notification

The access site has been restored.

Guam Superior Court (Criminal) Public Record Service Delay Notification

The Guam Superior Court (Criminal) system is currently unavailable.

HireRight is Excited to Announce the Launch of HireRightBot!

Read more about our new AI-powered chatbot designed to enhance your experience with HireRight.

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