• HireRight.com |
Candidate Support
Candidate Support
  • Help Articles
  • Frequently Asked Questions
  • Check My Status

You're looking at content for Asia Pacific (English).

Please select your region.

HireRight.com
  • Announcements
  • Contact HireRight
  • Privacy & Legal
  • Do Not Sell or Share My Personal Information (California)
  • HireRight.com
Copyright © 2005-2025 HireRight, LLC. All Rights Reserved

Help Articles

Unable to Supply Documentation

This article belongs to the following topic:
  • During Your Background Check

Related Articles

Is There a Way I Can See Where I am in the Background Check Process?

Learn More

How to Supply Documentation

Learn More

Are There Any File/Size Limitations for Documents Being Sent to HireRight?

Learn More

APAC Acceptable Documentation

Learn More

In some cases, our team may request documentation or a copy of identification from you that you are unable to supply. It could be the documentation requested is from too long ago, or you just no longer have it on file.

If you are unable to locate a requested document, notify HireRight by responding to the email correspondence requesting the document, or by contacting Customer Service. The background report’s notes will be updated with any information you provide to us as well as any information you are not able to provide, an example of a report note in this case will look something like:

"The candidate has advised they are unable to provide documentation for this employer, please proceed accordingly."

Need assistance? Our team is happy to help!

Chat - Log in to the Applicant Center & click “Live Help”, or Click "Chat Now" button at the bottom of the Chat